Return & Exchange

Return & Exchange  

Due to the nature of our products (fresh flowers) and their perishable condition, we are committed to delivering the highest quality. Accordingly, the following policy applies:

1. Returns

Returns are not accepted after delivery, due to:

• Fresh flowers being perishable items
• The need to maintain product quality and hygiene

2. Replacement or Compensation

Customers are eligible for replacement or compensation in the following cases:

• The order arrives damaged or not fresh
• Incorrect product delivered
• Significant delivery delay affecting product quality

3. Complaint Conditions

To process a complaint:

• It must be reported within 6 hours of delivery
• A clear photo of the product must be provided

4. Processing Time

• Complaints are reviewed within 24 hours
• Resolution is provided within 1 business days

5. Available Solutions

Depending on the case:

• Replacement of the product
• Partial or full refund
• Store credit for future purchases

6. Delivery

We strive to deliver orders on time to ensure flowers arrive in perfect condition. However, we are not responsible for:

• Delays caused by unclear addresses
• Recipient unavailability