Return & Exchange

Return & Exchange  

Due to the nature of our products (fresh flowers) and their perishable condition, we are committed to delivering the highest quality. Accordingly, the following policy applies:

1. Returns

Returns are not accepted after delivery, due to:

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• Fresh flowers being perishable items
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• The need to maintain product quality and hygiene
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2. Replacement or Compensation

Customers are eligible for replacement or compensation in the following cases:

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• The order arrives damaged or not fresh
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• Incorrect product delivered
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• Significant delivery delay affecting product quality
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3. Complaint Conditions

To process a complaint:

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• It must be reported within 6 hours of delivery
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• A clear photo of the product must be provided
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4. Processing Time

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• Complaints are reviewed within 24 hours
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• Resolution is provided within 1 business days
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5. Available Solutions

Depending on the case:

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• Replacement of the product
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• Partial or full refund
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• Store credit for future purchases
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6. Delivery

We strive to deliver orders on time to ensure flowers arrive in perfect condition. However, we are not responsible for:

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• Delays caused by unclear addresses
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• Recipient unavailability
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