Complaints & Suggestions

Complaints & Suggestions Policy

We welcome all your feedback to improve your experience  

1. Submitting Complaints

Complaints can be submitted in cases such as:

• Unsatisfactory flower quality
• Delivery delays
• Incorrect orders

Contact channels:

• WhatsApp: +966579506367
• Email: [email protected]

2. Response Time

• Initial response within 24 hours
• Resolution within up to 3 business days

3. Suggestions

We welcome your suggestions to improve our services and customer experience.

4. Our Commitment

We are committed to transparency, fairness, and delivering the highest level of service and quality